Customer Support Technician/Help desk

JTH Recruitment Ltd
13 Apr 2017
29 Apr 2017
Contract Type
Our successful client are looking for a candidate that enjoys liaising with customers over the phone, likes solving problems and finding solutions.

You will need to have worked in a customer service/admin role or in IT support.

An excellent telephone manner and a high level of computer literacy will be required.

Job Purpose:
Offer telephone support and provide excellent, consistent and professional levels of service to our customers and all aspects of the business

Main Responsibilities:

General administration, including:-
•Understanding the operation of our bespoke software systems.
•You will need to learn our applications and to seek ways to improve the reliability and performance of the systems
•Responsible for the customer support on our systems.
•Remotely connecting to customer sites to repair problems.
•Telephone customers and talk through certain functions, and explain the causes and solutions to the problems.

Knowledge of the Linux operating system and databases would be useful but not as essential as a positive attitude and a willingness to learn.

Person Specification:

Professional, in manner and approach.
•Confident. Excellent communicator (verbal, written and listening skills) Excellent attention to detail
•Ability to multi task
•Strong work ethic, requires high standards of self-discipline, able to be flexible in order to get the job done, able to work under pressure when deadlines approach
•Excellent organisation skills, including time management, prioritisation of tasks and self-motivation
•Think creatively and make suggestions
•Excellent IT literacy.
•Strong team values
•Hard working and committed.
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