Customer Services Advisor / Customer Support Executive
Job Title: Customer Services Advisor - Maternity Leave Cover
Location: Huthwaite, Nottinghamshire, NG17
Hours: 35.5 hours per week - Monday to Friday
Job Type: Fixed Term Contract - 6 to 12 months
Our client is one of the world's leading suppliers of Rehabilitation and Medical products, distributing a comprehensive product portfolio to hospitals and local authorities, private therapists, mobility shops, high street retailers, pharmacies, internet traders and International distributors.
A new opportunity has arisen for an experienced Customer Services Advisor, to join their call handling team within the UK Customers Services department at their Head Office based in Huthwaite, Nottinghamshire.
You will provide a high level of professional service to all customers, whilst building strong working relationships with internal colleagues and team members. You will resolve all queries and problems effectively and efficiently whilst viewing every customer interaction as an opportunity to deliver a professional standard of customer service.
The position is to cover Maternity Leave, expected contract length is 9 to 12 months.
The successful candidate will provide a high level of customer service with the ability to understand and fulfil customer needs in a busy and fast paced environment.
Key responsibilities include:
- To handle customer product, service and sales enquiries by telephone in a professional and caring manner
- Ability to communicate effectively with customers at all levels
- Ensure customer expectations are met, whilst delivering department and company KPI's and Values
- Ability to communicate company brands and products to maximise promotions and order value.
The company are looking for an excellent team player, who is self-motivated with effective time management. You will have previous experience in a similar role, with a proven track record in delivering outstanding levels of customer service.
You will have proficient key call handling skills to be able to assess and understand customer needs in order to achieve first contact resolution with the customer at every opportunity.
You will have efficient and accurate key board and data entry skills with a good working knowledge of Microsoft Office packages including e-mail and the internet. Experience of sales order processing data packages would be advantageous.
The Company Offers:
- Health Cashplans
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Insurance Claims Handler, Claim Handler, Customer Claims Executive, Claims Account Manager, Trainee Claims Handler, Junior Claims Handler, Claims Customer Service, Insurance Claims, Fraudulent Claims Handler, Insurance Fraud, Fraud Claims Handler, Personal Injury Claims Handler, Case Handler, Claims Assistant, Legal Claims Handler, Customer Claims Handler, Claims Technician, Customer Service Executive, Client Support Advisor, Customer Services Assistant, Customer Support Administrator will also be considered for this role.