Customer Advisor

TQ12 4PH, Newton Abbot
£17,762 per annum
28 Apr 2017
19 May 2017
Contract Type
Full Time

Customer Advisor

Newton Abbot (TQ12 4PH)

£17,762 per annum


10-month fixed term contract to cover maternity leave

Deliver great customer service, for a great social landlord.

Teign Housing is a successful social landlord employing over 90 ambitious, committed people, responsible for managing more than 3,600 homes across South Devon. At the heart of our Communications Hub, you will help to ensure we deliver an outstanding customer experience and act as the first point of contact for a wide range of queries.

Dealing with enquiries via telephone, email, live web-chat, social media and the post, you will prioritise and organise repairs, brief Asset Management colleagues and contractors on assignments and provide a reception service at our busy town centre shop. What’s more, you will find yourself involved in reconciling cash, minuting meetings and managing diaries - so you can expect constant variety and total involvement in everything we do.

Experienced in customer service and very computer literate, you will be determined to go the extra mile for our residents every day. Needless to say, you are organised, methodical and capable of solving problems creatively, and you will combine a team-oriented approach with plenty of initiative. If you’re familiar with social housing, so much the better, but it’s your ability to manage your own workload and your flexibility with regard to hours and responsibilities that will matter most.

In return, we offer an excellent benefits package with a contributory pension scheme, 25 days’ leave per year plus bank holidays, free parking and a modern working environment.

Apply via the online application form by clicking apply.

No agencies or CVs, please.

Closing date: 19th May 2017.

Interview date: 31st May 2017.

Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.