Service Delivery Manager

Hays Specialist Recruitment Ltd
16 Jun 2017
28 Jun 2017
Contract Type
Permanent opportunity for a Service Delivery Manager to join a Managed Service Provider. Your new company An opportunity to join a GBP45m turnover, IT services and solutions business as they continue their journey of growth, they are a customer centric business that are always looking to enhance their offering to clients; through their managed service function they managed an estate of over 150,000 devices and this is increasing. Your new role You will be joining the Service Delivery team and will take ownership of a number of key clients, for which you will be the main point of contact / escalation ensuring that SLA's and contractual obligations are always met. You will govern service improvement plans, driving positive metrics whilst managing the relationship with the client at a high level to ensure the solutions provided are always fit for purpose. Through regular communication with your clients, you will also look to identify opportunities to provide additional services / products to the clients. What you'll need to succeed You will be passionate about Service Delivery, mainly around driving service enhancements. The role could suit a local Service Delivery Manager who is keen to secure a role that will not require extensive travel, or someone experienced in a Service Desk environment who enjoys working on process enhancements and is keen to take the next step in their career. What you'll get in return You will be working with a driven team in a progressive business that are at the forefront of their industry, through implementing new technologies that improve the customer experience. The salary range will vary depending on experience and will go up to GBP30,000. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at