IT Service Desk Manager - ITIL

Spring Grp
£28000.00 - £32000.00 pa
15 Jun 2017
21 Jun 2017
IT Service Desk Manager - ITIL My client, a market leader in their field is seeking an IT Service Desk Manager to manage a Service Desk who are integral to their business and provide support to over 300 internal business stakeholders. As the IT Service Desk Manager, you will act as a point of escalation for priority 1 incident for all sites ensuring service affecting issues are met within internal KPI's. In addition, the IT Service Desk Manager is required to deliver a reliable and highly available desktop environment that is aligned with business needs and objectives. The successful IT Service Desk Manager will possess the following skills and experiences:- Previous Service Desk management experience ITIL process Incident management Problem management Change management Managing 3rd party suppliers Telephone platform management In addition to the above areas, you will be responsible for managing all support calls whether software or hardware related, printer issues, PC or laptop builds. To be considered, please forward your update CV and Salary expectations to IT Service Desk Manager - ITIL Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.