Software Support Engineer

Recruitment Genius
30 Jun 2017
24 Jul 2017
Contract Type
Full Time
This organisation designs, develops and installs advanced factory automation systems worldwide. Their AutoPilot4Feed control software is recognised as the leading system for the feed and grain sector. They are now seeking a talented Software Support Engineer to join their team.

This is the ideal role for an engineer with experience of using and maintaining automation and control systems looking to progress their career with a successful company. Ideally, you will have previous experience of SCADA control systems or similar. Joining an environment of innovation, the successful candidate will have the opportunity to learn, develop and make a real contribution to their continued success and growth.

As a Software Support Engineer, you will be responsible for first line response to support calls from their clients in the UK and overseas. Liaising with customers, you'll provide exceptional level of support and valuable training to ensure that any issues are resolved promptly and effectively. You will be expected to diagnose software issues and fix if possible. Otherwise you will escalate the support issue to the next level response. Other support issues may involve advising the caller on diagnosing the nature of their issue which could be mechanical or electrical. When not dealing with support issues you will be expected to assist with the configuration of new control projects to help develop your knowledge and experience of the AutoPilot4Feed system. The position will involve joining the rota system for out of office hours' support. A company mobile phone and laptop will be provided for this purpose.

To be considered for this role, you must:

- Have experience of automation and control systems
- Knowledge of PLCs and electrical panels
- Knowledge of Windows server and PCs

Experience in animal feed manufacture would be beneficial to your application.

As a Software Support Engineer, you must possess excellent problem solving skills and a logical, analytical approach. Methodical and driven, you must also have a strong customer focus and superb attention to detail.

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