Quality Control Administrator

Key Personnel Solutions Ltd
7.00 - 8.00 GBP Hourly + GBP7.50 per
03 Jul 2017
30 Jul 2017
Contract Type
About the Company: We are actively recruiting for an enthusiastic and experienced individual who can provide excellent quality-control across the organisation to ensure our customers' expectations are met.

Job overview: The role predominantly includes measuring data against specific set standards to ensure that the product or service provided by individual advisors is correct, consistent, and meets both customers' and company's requirements. Produce data and report on performance, measuring against set standards.

Daily tasks will include:

- Identifying errors made by customer service advisors when processing mail orders

- Sending error notifications to relevant advisors and providing them assistance in rectifying these errors

- Addressing customer service advisors queries or misunderstandings on mail orders

- Checking various data entry documents, identifying errors and correcting them as necessary

- Processing orders received from various online marketplaces

- To provide a range of data administration and support as requested

- Contacting customers where necessary

- To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working

- To work flexibly and to schedule within a busy department

- To be fully conversant within the computer system being used by the company at any time

- Carry out any other reasonable duties to help support the Quality Control Team Leader

About you: Previous experience in a similar role is essential for this position. The candidate must be well organised and diligent, and have the ability to produce quality administration. Please note this role is quite repetitive and you will be working within a small team.

What's in it for you? This role is being offered on a full time temporary to permanent basis working 37.5 hours per week. Hourly rate: GBP7.50. There is free car parking and kitchen facilities on site.
If you are interested please contact Amy Carver-Smith ************************* ************