Administration Assistants - Member Support

2M Employment Solutions Ltd
Scunthorpe, Lincolnshire, England
£16500.00 per annum
14 Jul 2017
12 Aug 2017
2M Employment Solutions
Contract Type
Full Time

Administration Assistants - Member Support
Location: Scunthorpe
Salary: £16,500 pa + guaranteed overtime for rota working
Contract: Permanent / full time
Hours: Monday to Friday working - with a requirement to participate in the weekend/bank holiday rota
Job Role: Helpdesk / Admin / Order Capture / Claims
Job Purpose: To effectively maintain all member data and accurately process change requests
Reports to: Member Support Supervisor

Key Result Areas:
* Ensure all requests are handled within the service levels agreed by the Company.
* Ensure all data is accurately maintained.

Job Knowledge:
* Excellent knowledge and use of general desktop IT solutions including Word, Excel and Email and databases.

Main Responsibilities:
* To support prospects, members and internal colleagues of the business.
* To enter data / member details accurately into and maintain the company's in-house database system.
* To close member accounts as appropriate and/or action change of ownerships.
* To diarise tasks to ensure they are completed on the correct date.
* To carry out general administration tasks.
* To achieve and maintain service levels as agreed for the function (KPI's).

* Strong administrative, organisational ability and systems experience.
* Strong Excel skills.
* Customer Service skills essential.
* Excellent standard of numeracy, literacy and accuracy, and attention to detail at all times.
* Ability to communicate in a clear and effective way, both verbally and in writing.
* Flexible approach (eg, working hours - will be required to participate in the Saturday/bank holiday working rota).
* Ability to work under pressure in a busy fast-paced environment to meet deadlines.
* Effective team player.
* Professional and presentable.
* Minimum 5 GCSE's grade A-C or equivalent.

* One Team - working brilliantly together
* Easy to do Business with - keeping things simple
* Invested in our People - supporting our colleagues to be the best they can be
* Trusted Partner - doing what we say we will
* Forward Thinking - planning ahead and maximising our opportunities
* Honesty & Integrity - treating each other fairly with dignity and respect

This Job Description describes key areas of the post but is not exhaustive. The Job Description is subject to review and amendment in line with the needs of the business.

Please click 'Apply now' to send your CV and current salary details.