Carer Support & Development Worker
Carers’ Support Service
Working with Carers in North East Lincolnshire
Carers Support and Development Worker
Type of Post: Permanent
Number of Posts: 1
Hours of work: 30 hours per week Monday to Saturday. We are open 8am to 5pm, weekdays but until 7pm on a Thursday. Saturdays we are open 10am to 2pm. An out of hour’s phone is covered on a rota basis 5pm to 7pm weekdays and 10am to 2pm on Sunday.
Accountability: Line managed by the Carers’ Support Service Manager
Salary: Grade 6 - £19,432 (pro rata)
Location: The Carers’ Support Service, 1 Town Hall Square, Grimsby, DN31 1HY
Travel: Regular weekly travel around North East Lincolnshire and occasionally to Brigg (North Lincolnshire)
You will work with Carers to help them manage their caring role and look after their own health and wellbeing. No day is ever the same. You will enjoy the challenge of ensuring Carers get the support they need from the Carers’ Support Service and be knowledgeable enough to know where to signpost them to if we can’t meet all of their needs. You will work with Carers over the phone, face to face, via letter and on occasion via social media. You will have your own cases load, ensuring a consistent quality of, and approach to, delivering information, advice and support.
Supporting Carers also involves providing and facilitating peer support groups, activities and training opportunities, so you will have every opportunity to demonstrate your creativity and ability to be organised and plan ahead.
You will work with local organisations from the public, private and voluntary sector. This will include GP practices to raise awareness of Carers and develop positive, productive working relationships. You will develop the network of support available to Carers by recruiting Carers champions within the community and the organisations you work with. You will also establish information points around the county by supporting the recruitment and training of volunteers, giving Carers greater access to information and advice.
You must be keen to develop both yourself and the organisation, seeking and taking advantage of training opportunities and utilising your ability to network, negotiate and put ideas into action.
The main duties of the post will be:
To provide information, support and guidance to Carers, enabling Carers to access support.
To be a ‘listening ear’ when Carers just want someone to talk to
To act on behalf of Carers where necessary in order for them to access the appropriate services and support.
To visit Carers in their own homes where there is a need.
To respond to the needs of Carers by sourcing, providing and delivering training which will support them.
To facilitate the running and development of groups, enabling them to become Carer-led, sustainable and financially viable.
To provide information, support, guidance and training to professionals to facilitate the identification of hidden Carers, the support of Carers, the referral of Carers to support services and the involvement of Carers as expert partners where appropriate.
To provide a friendly and efficient service when dealing with Carers at all times, and to ensure Carers are made to feel welcome when visiting our services, either at the Centre or out in the community.
To recruit Carers Champions and volunteers to develop the network of local support to Carers and improve access to information, advice and support.
To actively find out about services and support available to Carers within the community, keep this knowledge up-to-date and share with Carers and colleagues.
To promote the Carers’ Support Service in order to increase our profile across North East Lincolnshire, which includes talks to local community and support groups.
Work as part of a team to ensure the efficient and professional running of services. Take part in the “duty rota” at the Centre and cover (on a rota basis) the out-of-hours telephone support service.
Ensure all Carers records are up-to-date by recording daily activity, appointments and referrals etc, using the Carers’ Support Service’s computer systems.
Be involved with the planning and implementation of activities for Carers Week.
To monitor and evaluate the quality of the service provided through outcome evaluations and quarterly feedback from both Carers and professionals.
Actively engage in the development of the charity and highlight any development opportunities making management aware.
Undertake any other duties as required.
CLICK APPLY FOR AN APPLICATION PACK
CLOSING DATE 10AM MONDAY 9th OCTOBER
INTERVIEWS ON 12th OCTOBER
BASED AT OUR OFFICE IN GRIMSBY